|
|
|
|
| Booking Conditions |
These terms are our agreement with you to provide the flights and services, which you request and we confirm. Your contract will be with Flight Connection Limited.
1. Payment
When your travel agent has confirmed a booking on this website, they will have been prompted to print the confirmation invoice. A contract will exist between us from this time, subject to English Law unless stated otherwise at the time of booking. We will require a deposit of £75 per person, unless otherwise stated at the time of booking. Not less than 8 weeks before departure we will require the remainder of the cost of the travel arrangements, as shown on our confirmation invoice. If you book within 8 weeks of departure we will require full payment at the time of booking.
Deposits are not refundable and if you do not pay the balance when it is due we will treat your booking as cancelled and charge a cancellation fee in addition to the deposit already paid. Full details are shown below.
2. Alteration or cancellation by you
If you need to cancel a confirmed booking you must contact us in writing, either directly or through your travel agent. To cover the cost of administration and the possibility that we will be charged full cancellation charges by the airline concerned, we have to make a cancellation charge. If you have purchased insurance you may be able to claim for the charges we impose. The cancellation charges are based on the number of day's notice before departure that you advise us of the cancellation.
More than 56 days before departure Deposit only, unless ticketed
Within 56 days of departure 100% of the total cost
Please note that in most cases airlines do not permit name changes to reservations and any change within 56 days of departure may result in 100% cancellation fees being payable.
If you wish to make a change to a confirmed booking we are happy to do so, so far as is practicable up to 56 days before departure for a charge of £25 per person together with any fee payable to the airline concerned. However after that date any changes will be treated as a cancellation and will be subject to the charges shown above.
3. Alteration or cancellation by us (scheduled airlines)
We aim to provide the flights you have booked without any changes but because flights are booked many months in advance and we do not control airlines it is possible that changes or cancellations could occur. As we only act as a booking agent we may not be notified of changes before you travel, however where we are, we will tell you as soon as possible. In all cases, it is your responsibility to contact the airline concerned to confirm the outward and return flight times and we shall not be responsible for any losses arising from your failure to do so.
4. Alteration or cancellation by us (charter airlines)
If the flights you book are charter flights the flights may only operate if a minimum number of people book the flights. If sufficient bookings are not received we reserve the right to cancel the flight and offer an alternative flight or a full refund. However we will not do so within 8 weeks of departure unless such cancellation is for reasons beyond our control such as war, civil unrest, industrial disputes and weather.
Occasionally for operational reasons we may need to make minor changes to charter flights such as changing the airline or aircraft type or changing the outbound or return departure time by less than 12 hours. We will not pay compensation in such circumstances.
If we need to make a significant change such as a change in your UK airport or change of more than 12 hours to the time of departure of your charter flight, we will advise you of such changes as soon as we become aware of them and if you do not want to accept the change you can choose another flight, if available, or have a full refund of any money you have paid. If you choose to continue with the booked arrangements we will pay you compensation of £20 if the change takes place between 8 and 4 weeks before departure and £40 within 4 weeks of departure.
5. Connecting flights
We regret that we cannot accept responsibility for delays to flights timings that affect your onward travel arrangements. However, we will always ensure that the minimum connecting time has been met, where a through ticket has been purchased, and will do all possible to assist should a delay arise that causes a connecting flight to be missed.
6. Changes in price
The prices shown are continually updated but may change before you pay in full. We will give you or your travel agent the up to date price before confirming your booking. You can choose whether to pay in full within 14 days of booking, in which case we guarantee there will be no change to the prices quoted. If you prefer to wait you may pay 8 weeks before departure. However, no guarantee of price can be given in these circumstances and we reserve the right to pass on any increases resulting from surcharges imposed by suppliers or exchange rate fluctuations. You do not have the right to cancel no matter what happens to the price. After your final payment has been made, no surcharges will be levied.
7. Responsibility
In all cases we act as a booking agent only and we regret we cannot accept responsibility for any injury illness or death unless caused by our own proven fault. In cases that do not involve personal injury, illness or death, we limit our liability to the value of services purchased from us. All tickets will be issued in accordance with the relevant airline conditions of carriage, which may include terms that limit or exclude their liability. We will be happy to provide a copy of those that apply to your booking upon request.
8. Complaints
We hope you will have no reason to complain but if you do please bring it to the attention of the airline immediately. If the matter is not dealt with to your satisfaction, please contact our head office in the UK by telephone or fax, so that we may be able to help you. The telephone number during office hours is - 020 73440101 and the fax number is - 020 73443005. If you leave it until you return home, we may not be able to help you at all and you may lose any rights that you have.
If the matter cannot be settled whilst you are on holiday please contact us in writing within 28 days of returning home, giving your booking reference number. The address you should write to is - Customer Services, 93 Newman Street, London W1T 3EZ. We shall respond as soon as possible in an effort to resolve the problem. If the matter cannot be settled you may take the matter to your local County Court.
9. Passports, visas and health advice
All passengers must be in possession of a valid passport and visa if necessary. Your travel agent will be able to give you up to date information. It remains your responsibility to make sure you meet the requirements of the countries you are visiting and we regret we cannot accept any responsibility for costs incurred if you fail to be admitted to any country. Health formalities can change and we recommend that you visit your doctor well before travelling to ensure the latest advice.
10. Tickets
We aim to issue tickets 4 - 6 weeks prior to departure, providing full payment has been received. We will despatch tickets either to your travel agent or directly to you if you booked directly with us, by first class post but at your risk. We can arrange additional insurance against loss in the post at additional expense, please ask for details. We regret that we cannot accept responsibility if your tickets are lost in the post and the subsequent charges that may occur.
If the booking is made immediately prior to departure, e.g. within a week of travel, we may be able to arrange for the tickets to be collected at the airport, subject to the charges levied by the airline concerned and any additional costs incurred by ourselves being paid. We will advise of any charges at the time of booking.
|
|
|
|
|
|
