0207 344 3000
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Flight Connection FAQs


Prices are correct at the time of your search. You will be notified of any changes to these prices when you confirm your booking. We reserve the right to increase the price after booking if any increase in price occurs in respect of – Changes in transportation costs, including fuel costs, taxes/fees chargeable for services such as taxes, port fees, airport fees, exchange rate fluctuations. This means that the price of your arrangements may change after you have booked. All mandatory taxes are collected before departure however some countries may charge a departure tax that is payable locally. You are advised to retain sufficient local currency to meet these charges.


You can pay for your booking online using Visa, MasterCard or American Express. A 2.5% surcharge applies to all credit (non debit) cards and American Express. You can also pay by bank transfer, cash or cheque. Please contact us on 0207 344 3000 if this is your preferred method of payment.

Can I make changes to my booking?

Please contact us on 0207 344 3000 to make a change to your booking. An amendment charge of £25 will be applied for each change you make. Please note that any substantial changes to your booking may be treated as a cancellation of your original booking, in which case the cancellation charges shown below in “I need to cancel my booking“ section will apply. Changes to flight bookings are generally not possible, in most cases they will result in full cancellation of the flight content of your booking and a new booking will have to be made, subject to availability and current prices at that time.

I need to cancel my booking

Should you need to cancel your booking you must contact us in writing directly via post or email. As we incur costs from the time we accept your booking, the following cancellation charges will apply –

More than 56 days before departure – loss of deposit (unless ticketed)
Within 56 days of departure or when ticketed – 100% of the total cost

Cancellation charges are based on the amount of time before your planned departure that we receive written notification of your intention to cancel.

What happens if the airline changes my flights?

When there is a minor change to the time of the flight, then we will email the new details to you and you can check-in with your original e-ticket.

In the event of a big change we will contact you to advise and discuss all options that are available.

Passengers check in online to confirm all the flight times within 24 hours prior to your flight via your chosen airlines website.

Refund Policy

Refunds are generally processed within 6 to 8 weeks.

When will I receive my Flight tickets?

We normally send out all travel documentation no later than 4 weeks prior to departure provided that payment for your booking has been received in full. All airlines now operate Electronic Ticketed so we will almost always email travel documents to you. In some instances normal post will be used. If you are travelling within 5 working days and have not received your travel documentation please contact us on 0207 344 3000.

Do I need to reconfirm my flight?

We recommend that you contact your airline to reconfirm your outward and return flight times at least 24 hours before departure.

Should I check in online with the airline?

We recommend all our clients to check in online as this is an easier way to save queuing time at the airport. On arrival at the airport, passengers who have already checked in online only need to drop their baggage off in the appropriate area, before proceeding to security and customs.

You can check in online using your airline booking reference via your Airlines travel website between 24 hours to 1 or 2 hours before your departure flight time.

What time should I check in at the airport?

Check-in time for international flights outside of Europe is normally at least 3 hours prior to the flight departure time. For flights to Europe, it is normally at least 2 hours prior to the flight departure time.

ATOL protection

Flight Connection hold an ATOL (Air Travel Organisers Licence), under number 3879. This is issued by the Civil Aviation Authority. All of the flights and flight-inclusive holidays we sell are financially protected by the ATOL scheme.

Unaccompanied minors

Unfortunately we can no longer provide discounted airline tickets for unaccompanied minors owing to restrictions placed upon us by the airlines. Please contact us on 0207 344 3000 if you wish to book Air Travel for an unaccompanied minor.

ESTA for travel to the USA

From January 12, 2009, all qualified VWP (Visa Waiver Program) travellers are required to obtain electronic travel authorisation prior to boarding an air or sea carrier to the United States. Travellers who do not receive travel authorisation prior to their departure may be denied boarding, experience delays or be denied admission into the United States. Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure.

For further information visit the Website: https://esta.cbp.dhs.gov/esta

Terms and Conditions

Please read through our Terms and Conditions for further information, if you do have further questions not answered here or in our Terms and Conditions please contact us on 0207 344 3000 and we will be happy to assist you.